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What do the error codes mean and how do I resolve them?

What to do first

When the Peblar charger is in error mode, the LED will indicate a blinking red light which means charging currently isn't possible. When the Peblar charger is showing a warning, charging is still possible, but it might not be at its full potential (reduced current). In both cases, there are a few things you can do:

  1. Go to the web interface
  2. Go to ‘system’
  3. Make sure you’re on the latest firmware
  4. Reboot the charger
  5. If this doesn't work, you can also perform a full power cycle by turning the electricity supply to the charger briefly off and then back on 
  6. If the error still persists, please contact your installer or wholesaler

Understanding error and warning codes

During normal operation, a Peblar charger continuously monitors itself to ensure safe and reliable charging. In some situations, this monitoring can result in an error or a warning.

Error codes always consist of 4 digits, while warning codes consist of 5 digits. An error means charging is stopped (or prohibited) to protect the charger, the installation or the vehicle. Warnings, on the other hand, do not necessarily prevent charging and are therefore not the same as errors.

When an error occurs, it is clearly communicated. You may see the error code on the charger display, in the web interface or in the connected back office and Connect Hub. In some cases, the charger also shows a blinking red LED.

In the table below, you’ll find a complete overview of all Peblar error codes, including their name, description, applicable firmware version and the recommended troubleshooting steps to resolve the issue.

Table 1: Available error codes per firmware version

Error code Notification OCPP StatusNotifcation FW Version Reason for error Solution
1000 Connector lock failure ConnectorLockFailure FW1.1+   1
1001 Power switch failure PowerSwitchFailure FW1.1+   2
1002 Short detected OtherError FW1.1+   3
1003 Plug short detected OtherError FW1.1+   4
1004 Control pilot fault OtherError FW1.1+   3
1005 EV timeout OtherError FW1.1+   3
1050 Boot internal error InternalError FW1.1+   2
1051 Boot internal error InternalError FW1.1+   2
1052 Relay error PowerSwitchFailure FW1.1+   2
1053 Relay error PowerSwitchFailure FW1.1+   2
1054 Internal error InternalError FW1.1+   2
1055 Internal error InternalError FW1.1+   2
1056 Internal error InternalError FW1.1+   2
1057 Earth leakage detected OtherError FW1.1+   3
1058 Relay error PowerSwitchFailure FW1.1+   2
1059 Temperature error HighTemperature FW1.1+   5
1060 Internal error OtherError FW1.1+   2
1061 Ground monitoring error GroundFailure FW1.1+   6
1062 Internal error InternalError FW1.1+   2
1063 Internal error InternalError FW1.1+   2
1064 Internal error InternalError FW1.1+   2
1065 PEN Fault detected OtherError FW1.4.4+   7
1100 Initialization error InternalError FW1.1+   2
1102 Internal error InternalError FW1.1+   2
1103 Internal error InternalError FW1.1+   2
1104 Internal error InternalError FW1.1+   2
1105 Internal error InternalError FW1.1+   2
1252 Cable rating exceeded OverCurrentFailure FW1.2+   3, steps (1-4)
1253 Power Limit Factor exceeded OtherError FW1.2+   3, steps (1-4)
1254 Installation limit exceeded OverCurrentFailure FW1.2+   3, steps (1-4)
1255 Installation limit exceeded OverCurrentFailure FW1.2+   3, steps (1-4)
1256 Phase limit exceeded OverCurrentFailure FW1.2+   3, steps (1-4)
1300 Roaming error RoamingError FW1.1   3, steps (1-4)

 

Table 2: Error codes and proposed solutions

Solution Number Troubleshooting Steps Applicable Error codes
1
  1. Remove the cable from the chargers' socket. Swipe the RFID tag again, and reconnect the charging cable to both the EV and the charger.
  2. If the error persists, visually inspect the charging cable gun and socket to ensure that there are no obstructions visible, then try again.
  3. If the error persists, unlock the connector via OCPP or the ConnectHub, or via the web-interface, then try again.
  4. If the error persists, try to hard-reset the charger in the backoffice, reboot via the web-interface or the ConnectHub, or perform a power cycle.
  5. If the error persists, send an installer to visually inspect the cable, socket, and internal wiring to ensure that any cables are not interfering with the locking motor of the socket.
 1000
2
  1. Try to hard-reset the charger in the backoffice, reboot via the web-interface or the ConnectHub, or perform a power cycle.
  2. Try to start a charging session.
  3. If the error persists, retrieve the diagnostics via the web-interface, or backoffice, and ask Peblar Customer Service for support.
 1001, 1050, 1051, 1052, 1053, 1054, 1055, 1056, 1058, 1060, 1062, 1063, 1064, 1100, 1102, 1103, 1104, 1105, 1300
3
  1. Disconnect the charging cable from the charger (for socket variants only).
  2. Connect the charging cable again in the EV, and try to start a charging session.
  3. If the error persists, try to hard-reset the charger in the backoffice, reboot via the web-interface or the ConnectHub, or perform a power cycle, and then try again.
  4. If the error persists, does the end-user experience issues when charging their EV more frequently?
    • If this is true, the EV most likely has issues. Please contact the EV-dealer for further support.
    • If this is not true, send an installer with a spare charging cable (for the exact model) and proceed with step 5.
  5. Change the charging cable, and try to start a charging session.
  6. If the error persists, retrieve the diagnostics via the web-interface, or backoffice, and ask Peblar Customer Service for support.
    • In this case, the EV most likely has issues. Please also contact the EV-dealer for further support
 1002, 1004, 1005, 1057, 1252, 1253, 1254, 1255, 1256
4
  1. Disconnect the charging cable from the charger (for socket variants only).
  2. Connect the charging cable again in the EV, and try to start a charging session.
  3. If the error persists, try to hard-reset the charger in the backoffice, reboot via the web-interface or the ConnectHub, or perform a power cycle, and then try again.
  4. If the error persists, retrieve the diagnostics via the web-interface, or backoffice, and ask Peblar Customer Service for support.
  5. If possible, send an installer with a spare charging cable (for the exact model).
  6. Change the charging cable, and try to start a charging session.
  7. If the error persists, retrieve the diagnostics via the web-interface, or backoffice, and ask Peblar Customer Service for support.
 1003
5
  1. Disconnect the charging cable from the EV and the charger, if applicable.
  2. Do not charge for at least 15 minutes, then try to start a charging session.
  3. If the error persists, retrieve the diagnostics via the web-interface, or backoffice, and ask Peblar Customer Service for support.
 1059
6
  1. Try to hard-reset the charger in the backoffice, reboot via the web-interface or the ConnectHub, or perform a power cycle.
  2. If this error still persists, and the installation is on an IT-/Delta-Grid (3-Phase without N), disable ground monitoring in the web-interface.
  3. If this error still persists, send an installer.
  4. Check whether the phases, neutral and ground are installed correctly. If this is not the case, install them correctly.
  5. If this error still persists, and the phases, neutral and ground are installed correctly, there might be an issue with the grounding of the location. Consult the grid operator to analyze the PE connection.
 1061
7
  1. Restart the charging session. It could be the case that the grid had a temporary PEN fault issue and that it is resolved by the time of restarting the charging session.
  2. If this error persists, consult the grid operator or send an electrician to analyze the PE connection.

 

 1065