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How do I connect my charger to the Peblar Cloud?

Peblar Cloud enables connected services that support Peblar chargers. When authorized and enabled by the Peblar end user, Peblar Cloud allows authorized installers, partners, and Peblar Support to provide enhanced services and support.
 
Important: Connecting your charger to Peblar Cloud is optional. A Peblar charger can operate fully locally and does not require a cloud connection for its core charging functionality.
 

Before you start

To connect your charger to Peblar Cloud, the following requirements must be be met:

  • The charger must support Peblar Cloud connectivity.
  • The charger must have an active internet connection.
  • The end user must authorize the charger via the web-interface to connect to Peblar Cloud.
     

Step 1: Ensure the Charger Has an Active Internet Connection

The charger must be connected to the internet before it can communicate with Peblar Cloud.

Supported connectivity methods include:

  • Ethernet
  • Wi-Fi
  • SIM / Mobile Data

Before proceeding, verify that the charger can successfully connect to the internet through one of these methods.

SIM Connectivity Considerations

If your charger uses a SIM card, please ensure that the mobile connection does not contain restrictions that could prevent communication with the Peblar Cloud servers.

If you are unsure whether such restrictions are in place, please contact your SIM or network provider.

Step 2: Enable Peblar Cloud Connectivity

Once internet connectivity has been established:

  1. Log in to the charger's web interface.
  2. Navigate to Settings
  3. Select the Remote Access tab
  4. Enable the Peblar Connect Hub

Eng_ConnectHub.png

After activation, the charger will attempt to establish a secure connection to Peblar Cloud.

Step 3: Verify the Connection

Once connected, the charger will become available within the relevant Peblar Cloud services for which authorization has been granted.

Depending on your use case, the charger may become visible in:

  • Connect Hub for certified installation and service partners after they added the chargers with the PBLR-ID and Installer Pin to their environment
  • Cloud API integrations that have been authorized by the end user
  • Peblar's Service Platform to facilitate faster diagnostics and support when required

Please note that only chargers for which authorization has been provided by the end user will appear within the Peblar Cloud ecosystem.
 


If Your Charger Is Managed by a CPO

Some Peblar chargers are managed through a Charge Point Operator (CPO) or back-office platform. In these situations, cloud connectivity and remote management settings may be controlled by the CPO.

If your charger is managed by a CPO, please contact your CPO directly for assistance with cloud connectivity and account management.

White-Label Chargers

Peblar technology is also used in chargers that are sold under other brands (white-label products).

If your charger is not branded as a Peblar charger, cloud connectivity options may differ depending on the brand and configuration supplied by the manufacturer.

In this case, please contact your charger supplier or service provider for further assistance.

Need Help?

If your charger has an active internet connection and Peblar Cloud has been enabled, but you are still unable to establish a connection, please contact the Peblar Support Team or your service provider for further assistance.

We'll be happy to help you get connected.